Maintenance Request

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You can now lodge your maintenance requests via your Property Me tenant portal. Never signed into your portal before just hit the sign up button on the bottom using the email address you have given us to contact you.

 

Here’s a few of the benefits of using the App and/or Web Portal;- You can log and check the status of any maintenance task 24/7 on your Smart Phone, Tablet or Computer

– You will save time logging requests and can attach photos or files to make it easier for us to assess the issue
– You can type in a description (or speak it in, if your device has voice recognition)
– You can add notes anytime to a request simply and easily
– You can use the App on more than one device

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We’ve made a change to make it easier for you to log maintenance requests with our office and are pleased to invite you to download the FREE Tenant App. The App is designed for Smart phones and tablets (Apple and Android devices). As an alternative to the App, you can lodge requests via the property me web page, which will allow you to log all new maintenance issues at the property you rent from us.

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Click here to Lodge Maintenance Request via Property Me Portal

 

For emergency property maintenance during office hours, please contact our office immediately on

(03) 9008 6000.

Outside of office hours, an on duty property manager can be contacted on our emergency mobile number 0416 047 200.

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What is considered an emergency?

According to Consumer Affairs Victoria, urgent repairs are:

• A burst water service

• A blocked or broken toilet system

• A serious roof leak

• A gas leak

• A dangerous electrical fault

• Flooding or serious flood damage

• Serious storm or fire damage

• A failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating, or laundering

• Failure or breakdown of the gas, electricity, or water supply

• Any fault or damage in the premises that makes the premises unsafe or insecure

• An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted

• A serious fault in a lift or staircase.

If you have a gas emergency, contact your gas supplier immediately.